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"According to New Planning for Results trainer Rubin, outcome measurement lets libraries evaluate how they affect their users' quality of life. This latest addition to the PLA-sponsored Results Series uses familiar task breakdowns along with key terms in a step-by-step, service-oriented format so that readers can master the outcome measurement process as they enhance library programs using evaluation techniques." "Using the 14 step-by-step customizable workforms, libraries can gather and interpret statistically accurate data to demonstrate outcomes and attract funding. Applying these concepts in examples and in two running case studies - an Internet class for seniors and a tutoring program for teen mothers - brings the model to life. Six "tool kits" include tips on creating evaluations, coding data, and selecting a sample."--BOOK JACKET.