ITIL for DummiesBook - 2012
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.
Publisher: Chichester, West Sussex : Wiley, c2012
Edition: ITIL 2011 ed
Branch Call Number: 004.068 FARENDE
Characteristics: xvi, 370 p. : ill. ; 24 cm
Alternative Title: Information technology infrastructure library for dummies