A New Approach to Automating Services

A New Approach to Automating Services

Companies Are Achieving Productivity Gains by Using Software Robots to Perform Routine, Rules-based Service Processes : If Implemented Well, Such Automation Can Result in High-performing Human-robot Teams, in Which Software Robots and Human Employees Complement One Another

eBook - 2016
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Publisher: [Place of publication not identified] : MIT Sloan Management Review, 2016
Characteristics: 1 online resource (1 volume) : illustrations


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